Susan says the long-term care home is busy right now with the Tena disposable incontinence program, now into its second week of implementation. It is going so well, in fact, she says representatives from the company will be visiting the home next week to “use us as an exemplary model,” according to Susan.

“Our residents are sleeping better at night, they’re more comfortable, there’s less laundry and more time for staff in general to do other things they need to get done,” adds Susan.

“But one has to set timelines on these things. I wouldn’t want to embark on multidose, for instance, until after September when our accreditation process will be over,” says Susan.

After Tena, it is to accreditation that Forest Hill wants to devote its full attention. “We’ll start that in April and will likely end up completing the process in September,” she says.

So it is timelines, Susan says, that have to be focused upon, because if too much comes into play at once, “you end up not being successful.”

“And we want positive results. If we figure out what time is best for our homes for these projects, then the home is successful, residents are happy, OMNI is happy and families are happy,” she says.

Susan says that by the time Forest Hill is ready to introduce multidose, they will be able to take advantage of learning about the glitches other homes faced. “You learn from other homes in these situations. Hopefully other homes might learn from us when it comes to Tena,” she offers.